Connect with random people instantly. Find them in the world’s largest group chat. The “Omegle” for people who don’t want to get creepy messages from old people and weird strangers! Free private chat forever, and meet people along the way. Zonish is also great for you to contact your friends anonymously. Zonish.com is also the best way to contact your friends anonymously, without your parents finding out! Our site is pretty much a way for you to launder your chats. Statistically, the chance of someone finding your chat is impossible, unless they are with you in real life, looking at your computer or device. We hope to make the internet a safer and more secure place for everyone to chat on, without the risks of being spied on, by anyone untrustworthy. Talking to strangers online can be sketchy, so if you are ever talking to someone you don’t feel comfortable with, please just leave the chat. If you are reading this, please let us know if you have any ideas, questions, or concerns for our website here: [email protected] Thanks for reading and enjoy chatting!

Document-Driven Chatbot AI

 

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by Vagelis H.

In a previous article, we discussed how a chatbot can leverage a document collection to respond to user questions. The simpler method is to return a document snippet that is relevant to the question, while a harder method is Question-Answering (QA), which tries to generate the actual answer to the question.

SmartBot360 is at the forefront of such document-driven chatbot capabilities, which enable the creation of effective customer service chatbots. In this article, we discuss the ways that SmartBot360 offers to enable document-driven AI in a chatbot. 

For a live demo, check out https://smartbot360.com/demo/docai, which demonstrates the various ways to query documents in SmartBot360.

The first two ways return a relevant snippet, while the third attempts to directly answer the question.

1) Document Search: This method allows a chatbot to search the pages of one or more web sites. The bot admin first specifies a set of URLs (e.g. smartbot360.com/documentation) to be indexed, and then inserts a Document Search box in the flow diagram of a bot. The bot then asks the user to input a question and returns the most relevant snippets, along with links to the documents that contain them, as shown below.

2) Google Programmable Search integration: This method is similar to the first one, except that here the documents are indexed by Google and not by SmartBot360. Specifically, the admin must first create a Google Programmable Search Engine, and then link it to the SmartBot360 account. Then, the admin inserts a Google Programmable Search box in the flow diagrams, which works similar to the Document Search box. A disadvantage of this method is that it may not be HIPAA-compliant, because Google Programmable Search Engine is not HIPAA-compliant.

3) Question Answering: This is the most advanced method, as the actual answer is searched, using AI. The documents are indexed in the same way as in Document Search. Then, a QA box is inserted to the bot flow diagram. The bot then asks the user to input a question, and it returns the best answer to it, along with the link to the document where this answer was found, as shown below.

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